ERP Help Manual

Frequently Asked Questions regarding ERP

I have joined as a faculty in IISER Mohali recently. How do I get an ERP account. What is the procedure?

You may send an email to Dean Faculty Office/Establishment section to confirm whether your profile has been created in ERP. Once you receive the confirmation, you may raise a ccticket by clicking the below link and request for a new ERP account.

http://210.212.36.79/ccticket/ 

You may also send an email to headcc@iisermohali.ac.in if your ticket is not answered within a day.

In general, whom should I contact for any issue/problem regarding ERP?

In general, ERP is managed by Computer Center. The Computer Center has handed over all the ERP modules to the respective departments/sections/offices with sufficient training and providing support to the offices whenever required.

Any issue faced by you in your account need to be reported to the respective Dean office.

For ERP related queries or any update in the ERP system:

• Contact Dean Faculty Office/Establishment Section regarding your personal/employment profile, leave applications/approvals, designation/promotion.

• Contact Dean Academics Office regarding your course assignment, student registration, mentees list, feedback report.

• Contact Dean R&D Office regarding your project details

• Contact Accounts section regarding your payslips/payband/increment

• Contact Stores & Purchase section regarding your purchase details

• Contact ERP team in Computer Center for any kind of errors, server access, link issues, reset password, defined roles for warden, Dean, HOD, convener.
  

My course is not visible in ERP.

You may contact Dean Academics Office for all course related queries in ERP.

I find that some students are missing under my course registration. I need to enter grades for them. 

You may contact Dean Academics Office.

I am assigned with core course this semester. Should I have to do course approval in ERP.

Course approval by faculty is not required for core courses.

In my ERP account, some “Free Marker Template” error is shown in yellow colour.

Please raise a CCticket.

I am not able to apply for leave though ERP .

This may be because you are not given the required privilege. You may mail to Dean Faculty Office/Establishment section.

I am head of the department. I am not able to view/forward any of my colleagues’ leave applications.

You may mail to Dean Faculty Office.

I forgot my ERP password. I wish to reset it.

You may raise a CCticket and request for ERP password reset.